Episode 37: How To Build Team Trust
The simple, often overlooked fact is this: work gets done with and through people. There’s nothing more impactful on people, their work, and their performance, than trust. But a lot of us are getting it wrong.
On this episode, Leadership Consultant and author Amy Leneker joins us for a fascinating look at how trust works in the workplace, how it’s changing, and what we can do to build it.
Amy Leneker is an optimistic, joy-seeking, recovering perfectionist. She is a sought-after leadership consultant and coach who is known for her trusted advice and her track record of delivering results.
After spending two decades in the public sector climbing the career ladder to executive positions, Amy began a soul-searching, gut wrenching journey to get clear about what she really wanted to do and more importantly, who did she want to be? In stillness, she found the answers.
Because of her ability to engage and energize audiences, Amy has had the opportunity to appear before hundreds of audiences as a keynote speaker and presenter. She has also designed and delivered training to thousands of leaders and practitioners.
As the first person in her family to go to college, Amy believes in the power of education. She holds a Masters of Public Administration and teaches graduate level courses in leadership development.
My First Podcast is Available?!
As a girl who couldn't stand the sound of her own voice of an answering machine (am the only one who still remembers answering machines?!) the thought of doing a podcast was terrifying. But it was so much fun! So. Much. Fun!
I met Christian Anibarro of Impact Consultancy at Starbucks. After a few awkward moments of trying to drink coffee quietly (clearly I had read too many online articles about what to do and not do during a podcast interview, most notably was to drink coffee quietly) I was able to just enjoy the conversation. Who doesn't want to meet at Starbucks to talk about the connection between trust and leadership?
There were two minutes left in the lunch break. I grabbed my cell phone to turn it off just as it rang in my hand. "School nurse" flashed on my screen and my heart started pounding. I had programmed "school nurse" in my phone for the nurse's direct line so whenever I got a general message from the school I wouldn't have this reaction. The heart pounding, trouble breathing, I-think-I'm-going-to-be-sick feeling.
The nurse explained that my daughter had fallen off the monkey bars at school and was in a lot of pain. I could hear her sobbing in the background which is when I knew she was really hurt. I asked the nurse if I could talk to my daughter. When she was on the phone, I asked her to take a few deep breaths with me. As she started to calm down, I told her to sit tight and that Dad was already on his way to the school (dear apple, thank you for making the iphone so I can be on the phone and texting at the same time!).
I was facilitating a full day training and still had the afternoon to go. Panicking, I called my dear friend, Joe Vansyckle, to ask if he could come cover for me. He couldn't. But he did something better - by asking a few simple questions, he helped me get clear on the next right thing to do. The only thing to do.
When I explained to the leader what had happened, she said, "Go! We will figure out what to do about the training later. Family comes first." And with that, several of the team members ushered me out the door. One helped me pack up my things and another announced to the class that I had to leave for my daughter.
Several x-rays told the story that she fractured her arm and in four weeks, she will be good as new. There's another story here, though. It's a story about a workplace that didn't make me choose between work and family. It's a story about a workplace who even though they had spent months preparing for the training I was there to offer, didn't give it a second thought when I had to leave.
Thank you to Ann Bruner, of the Washington State Department of Licensing's Information Services Division. That moment that may have seemed small to you meant the world to me.
When was the last time you were afraid? As in the you're going to fall flat on your face and look like an idiot kind of afraid? For me, it was about 90 minutes ago. Fear isn't a new emotion for me. Fear has been a lifelong companion - afraid of not being enough, afraid of being too much. Afraid of not knowing who I am, afraid of actually knowing who I am.
So when I woke up this morning and was greeted by fear it wasn't unusual. I've had more mornings than I can count that I wake up with my old pal fear at my side. Being afraid isn't new to me. Doing things even though I'm afraid? Yep, that's new to me.
And that's how I found myself at Starbucks this morning to be interviewed by Chris Anibarro for his podcast, Thought Revolution. After a few minutes talking and laughing with Chris, I forgot all about being afraid. I was having too much fun. Here's to letting fear step aside and letting fun take its place!
Do you consider yourself to be an authentic leader?
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Take a step and download my Authentic Leadership Quick Form.
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